As a globally recognised transport network we rely on many different suppliers to provide us with the goods and services we need to keep our business and our services moving.

To support our ongoing growth, we are currently transforming our finance and procurement processes and systems, which will bring changes to how we engage with our suppliers from early 2027. More information will be shared here to assist our suppliers with this transition. Please make sure we have your most up-to-date contact details, including email, to avoid missing any important information.

To further prepare, we are currently checking the information we have for our suppliers and ensuring we have the protection in place to manage our payments. We ask for your support during this process to help ensure a smooth transition to our new processes and systems next year.

Kinetic uses Eftsure, an Australian-owned payment protection service to securely manage supplier information and payment verification. Eftsure helps protect our supplier base and reduces the risk of payment error, fraud attempts and cyber-crime.

As a new or existing supplier to Kinetic, or any of its subsidiary businesses, you will need to be verified with Eftsure to do business with us and to receive payments. Your business may have already been verified by Eftsure in the past, as part of supplying other customers. In this case, you will not need to re-verify unless your details have changed. 

You will receive an email which includes a link to register with Eftsure. The process asks you to complete an online form to submit details like your ABN, trading name and company address, as well as asking you to confirm payment information.

You’ll then have two options for confirming your bank account details: 

1.  Online Verification Tool (Bank link): This allows you to select your relevant bank account details from your bank without you needing to enter these manually, by securely and automatically verifying your payment details through the Eftsure Bank Link (Yodlee). Your credentials are not seen or stored by anyone at Eftsure, Yodlee or Kinetic. If the account name does not match your registered business name, you may also receive a phone call for security purposes.
2. Phone call: One of Eftsure’s fraud verification analysts will contact you and undertake an initial screening validation process related to information on the submitted online form. The fraud verification analysts will then complete a two-way, interactive account number verification process to verify your account number, account name and registered business number.

We will be verifying existing suppliers in Australia and New Zealand between August and November 2026. We plan to contact Australian suppliers earlier in this time period, and New Zealand suppliers later.

If you supply multiple Kinetic businesses, you will only be asked to verify once during this time period, although you may receive multiple emails about the process while we are consolidating supplier records.

For more information about the verification process and common questions, please see our Supplier Verification Guide or visit Eftsure’s supplier information and FAQ page.

You can also contact Eftsure at suppliersupport@eftsure.com.au or on 1300 985 976 (AU) or +64 9-801 8276 (NZ).