Turning data into better decisions

When Auckland Transport awarded Kinetic all four Tranche 3 contract units in March, our largest Auckland contract to date, it reflected the strength of our total proposition: a 100% electric fleet for city centre services from day one, workforce continuity across core units, and a clear plan for how the network would be managed in real time. A key part of that approach was demonstrating how technology would support network visibility, operational performance and data-driven decision-making.

With mobilisation underway ahead of the first contract commencing in December, that network management capability is now being put in place.

As part of our technology approach for Tranche 3, Kinetic has implemented Mosaiq by Snapper Services, a New Zealand-built platform that brings our operational data into one place. Integrated with our own eRoad vehicle tracking and scheduling data, it gives our Operations Control Centre, planning and performance teams’ real-time visibility across the network: route adherence, early and late running, and network performance, all in a single operational picture.

“This capability enables us to provide valuable information about optimising our network,” says Stephen McKeefry, Chief Operating Officer, Kinetic New Zealand.

“We can see exactly where and why a route is under pressure and bring that insight to Auckland Transport proactively. It supports a genuinely collaborative approach to making the network better for customers.”

The platform also strengthens how we understand operational performance. With our own data integrated into one place, Kinetic has a clearer view of network activity, helping our teams monitor performance, identify issues earlier and work more collaboratively with Auckland Transport under the new contracts. 

“The runtime analysis piece is going to be really valuable,” says Paul Marr, Commercial Analyst, Kinetic New Zealand. 

“Our planning and performance teams can pick out where a route has a runtime issue and exactly where it's happening, providing them real-time information they need to work with Auckland Transport.”

Getting ahead of issues, rather than reacting to them, supports a more proactive relationship between operator and authority, and a more reliable network for customers: buses that turn up when the timetable says they will, and faster recovery when conditions on the road change.

The platform forms part of the wider Tranche 3 mobilisation now underway, alongside fleet manufacturing and delivery, depot readiness, charging infrastructure and driver training. Together, these investments support the delivery of New Zealand's largest day-one rollout of zero-emission buses, with Eastern services commencing in December 2026 and city services transitioning in July 2027.