Kinetic secures long-term contract to deliver on demand transport on the Gold Coast

Kinetic has been awarded a new five-year contract to operate on demand transport (ODT) services on the Gold Coast, securing the future of a service that has been connecting communities across the region with the Queensland Government making this service permanent in October 2025.

The new contract, awarded by the Department of Transport and Main Roads, will see Kinetic continue delivering flexible, accessible transport for Gold Coast residents.

Passengers book trips through the Translink On Demand app, with access to real-time service tracking, notifications and journey planning across the broader Gold Coast public transport network.

More than 320,645 passenger trips have been completed to date, with more than 1.7 million kilometres travelled across the network.

The service has proven a critical connector with high-frequency public transport, with passengers using ODT to link with bus services, heavy rail and light rail.

The transition from trial to a permanent, long-term contract is good news for the region and reflects the value the service provides to passengers who rely on flexible transport options.

Kinetic will introduce two new zero-emission buses to the Gold Coast ODT fleet in September, which will be fully accessible.

The new electric buses mark a significant step towards a cleaner on demand network on the Gold Coast.

Kinetic General Manager (Gold Coast) Matt Thompson said the contract award recognises Kinetic's commitment to delivering high-quality on demand services.

"We've been proud to operate this service since its trial began in 2022, and securing this contract means we can continue to invest in the service and the community it supports," said Mr Thompson.

"The Gold Coast community has backed ODT all the way, and the numbers speak for themselves.

“What started as a trial has become an essential part of how people get around, connecting them with trains, light rail and bus services across the region, and the introduction of zero-emission buses to our on-demand fleet is an exciting step for green transportation on the Gold Coast.

"On demand transport plays an important role in connecting passengers to the broader public transport network, and we look forward to continuing to work with the Queensland Government to grow and enhance the service."

The new contract commences on 1 May 2026.