Providing the student has not moved schools or home, a replacement bus pass can be purchased from your bus driver at a cost of $20 (payable in cash only).

The receipt can be used as a temporary bus pass until the replacement pass is issued to your school for collection within five working days.

Parents/Guardians, remember it is your responsibility to ensure your child is responsible, confident and equipped to travel to and from school on a bus.

For safety reasons, please take the time to familiarise yourself with your child’s bus number and route for both morning and afternoon school services as they may differ.

Please visit https://www.tmr.qld.gov.au/buscode for a complete copy of the Code of Conduct document.

We thoroughly investigate all reports where a child has missed their service.

If a service has not stopped for your child, they are still on the network and you know their current location, call us on 13 12 30 to make a report and we will investigate urgently.

If your child is still on the network and you are concerned for their safety, please contact the police in the first instance.

We will need to know:

• date of the incident
• time
• age of your child
• route your child was waiting for
• location where your child was waiting for service
• where your child was going
• best contact number for the child's parent/guardian/teacher.

If your child is no longer on the network or has changed their travel plans, please advise us of the incident by calling 13 12 30 to make a report and we will conduct an investigation.