As part of our Metropolitan Bus Franchise and Metropolitan Zero-Emissions Bus Franchise contracts, we're helping the Victorian Government modernise Melbourne's bus experience and deliver benefits to the whole community.
Kinetic proudly operates over one third of the city's bus network, which includes 65 bus routes and a team of over 1,200 passionate bus drivers. Relied upon by more than 27 million Victorians each year, we put passengers first as we deliver safe, clean and green bus services.
Kinetic is leading the way in the state's transition to zero-emission vehicles, with over 150 low or zero emission vehicles as part of our fleet, and a commitment to over 200 zero-emissions Kinetic buses forming part of Melbourne's bus network by 2035.
We're proud that our leadership in transforming Melbourne’s bus network to zero emissions has been recognised at the 2023 Victorian Premier’s Sustainability Awards, being named the Industry Leader in Future Energy.
Kinetic is also delivering improved diversity and inclusion across both franchises, with targets to increase the participation of women and priority job seekers.
We're passionate about making an impact in our local community and are proud partners of local grassroots and community organisations Western Chances, the Victorian Aboriginal Child and Community Agency and Foodbank Victoria.
Zero emission buses by 2035
Dedicated bus drivers
Million passenger journeys
Buses replacing cars
We operate bus services for Public Transport Victoria (PTV). You can leave feedback directly to PTV.
FeedbackFor all other enquiries, we've created an easy form for you to make contact.
Contact usPublic Transport Ombudsman
All feedback is valued and used to improve the quality of our services.
If you’re not satisfied with our response or how your feedback was handled, you can escalate your feedback to the Public Transport Ombudsman (PTO) or the PTV Customer Relations team.
The Public Transport Ombudsman is an independent office that investigates public transport complaints. It provides fair, free and fast resolutions to public transport disputes, and works with its members on systemic complaints to help improve Victoria’s public transport system.
The PTO handles complaints about public transport related issues such as:
Alternatively, you can have your feedback reviewed by a case manager in PTV’s Customer Relations team. You can send your case for review by email customer.relations@ptv.vic.gov.au, by phone on 1800 800 007 or online at ptv.vic.gov.au (tick the box marked ‘escalate my feedback’ in the feedback form). Letters can be addressed to:
Customer Relations Team
Public Transport Victoria
PO Box 4724
Melbourne VIC 3001
We operate more than 120 school bus services across Melbourne.
From our drivers to our customer service team, we are proud and passionate about making the trip to school a memorable one.
You’ll find our school bus timetables and general travel information here to help you with your journey.
Everyone is welcome on board our services.
We're committed to delivering a bus service that is welcoming and inclusive, one that delivers a consistent experience and meets the needs of customers of all abilities.
Passion. Pride. Commitment. That’s what it takes to be part of the Kinetic team. From fleet maintenance and operations to being the friendly face in the driver’s seat, there’s a place for you at Kinetic.
North Melbourne
PO Box 441
North Melbourne VIC 3051
+61 3 9492 2200
melbourne.info@wearekinetic.com.au
